Example Customer Solutions

Below are examples of how we provide value to our clients:

Growth in revenue for a manufacturer
Increase sales effectiveness for a distribution company
Improved revenues for a credit union
Reduced expenses for a health plan
Increase profits for a claims management provider
Increased earnings for a property and casualty insurance company
Improved revenue for a dental products company
Increased operational efficiencies for a health provider
Cut hospitalization costs for a medical group

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Challenge:	The organization, historically funded exclusively through state and federal government programs and grants, was undergoing a transition in its market demographics and membership composition. Patient satisfaction was declining. Competition from local providers was on the increase.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we helped the organization reorganize to improve accountability, revise its billing practices, establish coaching for its senior medical staff, and realign its patient flow practices to improve the patient experience.
Outcome:	Projected increased patient satisfaction by 21%. Increase in operational efficiencies including a 10% reduction of patient wait times.
Back to top...	Chief Executive Officer Regional Health and Social Services Organization

Challenge:	The company’s business sells and distributes packaging products and custom packaging solutions. Along with the rise in fuel costs and other expenses, competition has been eroding profitability.
Solution:	After identifying their core business as a "Value-based Integrated Solutions Company" we leveraged our Sustainable Performance Improvement Framework (SPIF), and introduced the Partnership Selling Process™ (PSP™). We trained the sales force to sell solutions and use disciplined sales management methods.
Outcome:	The company is projecting an increase in sales rep close rate of 84%.
Back to top...	General Manager Mid-market packaging solutions company

Challenge:	The company was not seen as an innovator in their industry – they were over 100 years old as an organization. Dentists demand innovation from their suppliers.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we developed a complete brand repositioning plan that helped drive realignment of products with customer needs.
Outcome:	The company increased customer satisfaction and projects a minimum of 32% in increased revenues this year.
Back to top...	Executive Vice President Large dental products manufacturer

Challenge:	This at risk medical group identified higher than desired inpatient readmission rates and length of stay (LOS) and lower than desired provider and patient satisfaction throughout their five Southern California regions.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we helped develop and lead the multiyear effort to standardize outcome-focused procedures, integrate patient admission and billing data, implement a centralized support center and leading edge hand-held wireless technology.
Outcome:	Reduced readmission rates by an average of 4% per year and saved $5 million per year.
Back to top...	Medical Director Major Medical Group

Challenge:	The company had gone public two years earlier and needed a better method of forecasting earnings to satisfy rating agencies, regulators and industry analysts.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we developed a sophisticated but practical forecasting system that helps the company determine the impact of external and internal changes on expected future earnings.
Outcome:	41% increase in year over year quarterly earnings due in part to better decision making information for executive management and the Board of Directors.
Back to top...	Chief Financial Officer Mid-market property and casualty insurance company

Challenge:	The company had a fragmented brand, with no brand focus, its business was dying due to extremely high custom production costs.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we delivered a complete brand repositioning plan that changed customer perception, helped drive realignment of production processes and alignment of products with customer needs.
Outcome:	The company increased customer satisfaction and grew revenue by more than 46% in less than one year.
Back to top...	Chief Executive Officer Mid-size established manufacturer

Challenge:	The company significantly grew one of its key operating units and needed to realize operational efficiencies to drive profitability.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we helped revamp the company’s service center processes and overhauled their business enterprise processes to position for scalable, healthy growth.
Outcome:	Within the first 90 days we reduced expenses by 20%, grew revenue by 17% and increased profits by over 61%.
Back to top...	Senior Vice President National medical claims management provider

Challenge:	The health plan had difficulty providing information to and transacting with medical providers, and had major inefficiencies in their core business processes.
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), we helped the health plan develop and launch new provider automation capabilities and restructure all major aspects of the business enterprise.
Outcome:	On target for expense reduction of over 23% by year end '08, significantly increased workflow quality, and improved their profitability.
Back to top...	Executive Vice President Regional health plan

Challenge:	The company needed to drive membership, simplify its complex product offering, and enhance brand perception internally and externally
Solution:	Using our Sustainable Performance Improvement Framework (SPIF), The company developed and launched a redesigned branding strategy to gain market share and they repositioned their product characteristics for growth in a downward trending market.
Outcome:	36% increase in new member growth within first six months.
Back to top...	Chief Marketing Officer Regional credit union